At Astroworld Merch we want you to be 100% satisfied with your purchase. If you are unhappy for any reason with your purchase, you can return it to us for an exchange or a full refund, minus the original shipping cost within 30 days of receiving your order. Please contact us using our contact form to initiate a return.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
We accept returns or exchanges within 30 days of the delivery date. Outside of this period, we don't accept any type of return or exchange unless you have a product warranty.
For warranty evaluation, please send us pictures of the damage. Once we accept your warranty claim, you will be given the return address and instructions. The customer is responsible for return shipping and we will absorb the cost of shipping the replacement product. Astroworld Merchandise can not be held liable for lost in-bound packages.
If you purchased a warranty and your product breaks due to a manufacturing defect in either materials or workmanship, we will replace your item for free. Our warranties do not cover wear and tear. Wear and tear damage is something that happens naturally and is inevitable, regardless of how well you care for your items.
Astroworld Merchandise reserves the right to reject a warranty claim if we feel the damage is caused by activities outside of what is considered, normal wear and tear. Modification of fabric or materials is not allowed and will void your warranty.